Problems Sending Email to people
with an AOL Email addressupdated
September 18, 2007
Q: "I
am having problems sending email to AOL users. My email is
getting returned with the following subject:
"Returned mail: see transcript for details" or "Warning:
could not send message for past 4 hours"
A: EXPLANATION:
The IP address you are sending from has been blocked due to AOL
Member
complaints and/or high volumes of e-mail.
SOLUTION:
Complaints:
When an AOL member clicks "this is spam" for a piece
of email sent from one of your IPs, this is considered a "complaint".
If you are having difficulty with the number of complaints you
are receiving, a feedback loop would benefit you. Once you have
requested a feedback loop you will be notified when a member
clicks "this is spam". See feedback
loop for additional
information. The feedback loop (FBL) will forward any mail reported
as spam originating from the associated IP addresses back to
the listed email address.
Feedback Loop Information
When an AOL member clicks "this is spam" for a piece
of email sent from one of your IPs, this is considered a "complaint".
If you are having difficulty with the number of complaints you
are receiving a feedback loop would benefit you. Once you have
requested a feedback loop you will be notified when a member
clicks "this is spam". The email sent to you from SCOMP@aol.net
will contain the complete email and header information. Due to
the AOL member
privacy policy they cannot include the email address
that it was originally sent to. You can sign up at the Feedback
Loop Request Form.
Below are some suggestions on how the feedback
loop can help you:
Making the most of the feedback loop
Customize your email: We suggest
using custom email headers or a custom remove link in the email
to help you
determine what part of your member base
may have subscribed in error.
What to do with the information
Mailing lists: We suggest removing members from your list who
have marked the mail as spam. If they continue to receive the
email and mark
it as spam it will continue to generate complaints.
Network Security: Detecting and stopping sources of spam on
your network is crucial. These sources can stem from viruses
or problems with network
security.
When you must have this information: If you have submitted a request for the whitelist, using the
feedback loop is a requirement for approval. This will assure
us that you are aware of complaints against your email and
that you are taking steps to correct them.
Feedback
Loop Check: See what your feedback loop is currently set to.
Feedback
Loop Renew: If you received a
Feedback Loop expiration e-mail, you can renew here. Mail Volumes: America Online has made provisions for those who need to send
large amounts of e-mail to our members. The bulk sender list
allows for the possibility of large amounts of e-mail sent
to AOL. Apply for the bulk
sender list online.
We recommed to go to the AOL website at http://postmaster.info.aol.com/errors/421dynt1.html and
follow their instruction to setup feedback loop which should
fix your problem.
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