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Tech Support

Support is limited to:

• Issues relating to Bower Web Solutions web hosting
• Issues relating to Bower Web Solutions email services
• Domain Name Transfers
• Student questions from the Bower Web Solutions Training session they attended

Common Questions and Answers To Your Problems

• Web Masters: How to set up / add / change / delete new email users to your UNIX web server
• Using the Ensim Web Appliance on the UNIX Server
• General E-Mail Settings for Outlook Express for PC
• General E-Mail Settings for Outlook 2000 for PC
• General E-Mail Settings for Eudora for PC
• General E-Mail Settings for Mail for Mac OS 10.2
• General E-Mail Settings for Mail for Mac OS 10.3
• General E-Mail Settings for Mail for Mac OS 10.4
• General E-Mail Settings for Outlook 2002 for PC
• General E-Mail Settings for Outlook 2003 for PC
• Common Problems sending email from Outlook
• I can send email but I cannot receive email (Port 25 is blocked)
• List of Internet Service Providers' SMTP / "Outgoing Mail Server" settings
• I cannot send email to AOL users
• How do I access my E-Mail Defense Account?
• How can I view the Email Defense Portal online users guide?
• How can I obtain an E-mail Defense User's Guide?
• How do I access my E-mail via a web browser?
• How do I change my E-mail password?
• Disk quota exceeded when using SquirrelMail (WebMail)
• How can I obtain a squirrelmail user guide?
• Other questions regarding access email via a browser (SquirrelMail)
• How can I prevent spam?
• What is a "Catch-All" e-mail account?
• How do I configure a "Catch-All" e-mail account?
• What is Browser Cache and How Do I Clear / Reset My Browser's cache?
• E-mail spoofing-should I worry if I get bounce backs that I never sent?
• How do I get email header information?

Still Need Help? Contact Support Online or By Phone

Via Internet (ask a technical support question online)

• NO CHARGE tech support to our existing web hosting clients

Go to Bower Web Solutions Online Support Desk

Via Phone (talk to a Bower Web Solutions consultant live)

• Live phone support available to our current web design clients
• Live phone support available to those enrolled in a Bower Web Solutions Support Plan
• Live phone support available to students for up to 90 days from the date of the Bower Web Solutions class they attended
• 1st live technical support phone call for new clients is always free of charge.
  (NOTE: additional support phone calls may incur an additional fee.)

Go To Bower Web Solutions Phone Support Plans