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SUPPORT

Virus Alert
updated Tue, December 18, 2007

There are currently four major viruses circulating which may affect your system performance. This problem is NOT with your Bower Web Solutions hosting/e-mail service; Please do NOT call Bower Web Solutions Tech Support regarding this issue.

Below are some suggestions for resolving these viruses. This information is being provided as a courtesy to our customers. However, please be advised that Bower Web Solutions is not responsible for any problems caused by the virus or the patches provided.

Find out more about how Email Defense from Bower Web Solutions can protect your computer from viruses and spam.

Virus Information:

VIRUS: The rapidly evolving "Sasser" computer worm tore across the Internet on Tuesday. First detected over the weekend, the worm has already infected over one million PCs running on Microsoft Windows 2000, NT and XP operating systems.

Unlike most previous Internet outbreaks, Sasser infects vulnerable PCs without any action by the user like opening attachments, allowing it to spread very quickly.

Computer worms tend to spread faster than the typical e-mail borne virus as they are usually programmed to continuously scan the Internet's global network to hunt for PCs to infect. The Sasser virus will be a big problem for a day or two, then it will linger on the Internet for weeks, and likely years.

"We do know that once you connect a computer to the Internet you risk being hit in a matter of minutes," said Graham Cluley, senior technology consultant for anti-virus firm Sophos. "Even a new computer you buy in the coming months is vulnerable to infection. This is a real nuisance."

SYMPTOMS: Home users would likely first notice an infection if their computer mysteriously rebooted or their Internet connection slowed dramatically.

PROTECTION: Security experts were warning users to update their PCs with the latest Microsoft patches and to install a firewall to keep out future infections.

COMPUTERS AFFECTED: In the space of three days, four variants have emerged, each capable of causing machines that run on Microsoft's Windows operating systems XP, NT and 2000 to reboot without warning.

HOW: Sasser attacks a flaw in a part of Windows known as the Local Security Authority Subsystem Service, or LSASS, which has been known about since April 13.

Click here for more information on the rapidly evolving "Sasser" computer worm.


SYMPTOMS: "Cut and paste" problems, random system shutdowns, various email problems.

VIRUS: W32.Blaster.Worm, Nachi, W32.Welchia.Worm

CUSTOMER AFFECTED: Customers using Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows NT

SOLUTION: Visit the "Virus Alerts" section of www.microsoft.com/security (lower right corner) to find/download the appropriate patch or call Microsoft at 866-727-233

ADDITIONAL INFORMATION: Including the three most common questions we're receiving in regards to this virus:

"Is my domain name expiring?"
"How did they send this from my domain?"
"Why doesn't your e-mail server 'filter out' these e-mails?"

Click here for more information on the W32 Blaster Worm virus


SYMPTOMS: Numerous e-mails with .pif attachments are received. Unauthorized emails are sent from your e-mail program. Unauthorized programs are installed or run on your machine.

VIRUS: W32.Sobig.F

CUSTOMER AFFECTED: Customers using Microsoft Windows XP, Microsoft Windows 2000, Microsoft Windows ME, Microsoft Windows NT, Microsoft Windows 98, Microsoft Windows 95

SOLUTION: Unfortunately, there is no patch currently available. The only solution is for you to update or install virus removal software.

You can visit www.sophos.com for more information

(NOTE: Bower Web Solutions has no affiliation with this site and is not responsible for the information on this site.)

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